Get the order right

This is where most people lose time and money, and it costs nothing to fix.

1. Furniture and belongings out. All of it, including the garage, balcony and storage cage.
2. Rubbish removed. Bins emptied and washed, nothing left for the next person.
3. Clean, top to bottom, room by room, floors last.
4. Carpets steam cleaned if your lease requires it, with drying time.
5. Photograph everything.
6. Final inspection, a day or two later.

Cleaning before the removalists arrive is the most common and most avoidable mistake. Dust, scuffs and floor marks all go straight back.

The two week countdown

Photograph like it is evidence, because it is

Photos taken on handover day are the single most useful thing you can have if a claim is made. Take more than feels necessary.

• Every room, wide shot, from the doorway
• Inside the oven with the door open, and the griller
• Inside every cupboard and drawer
• The shower, including grout and the screen
• Window tracks
• Carpets, floors and any pre-existing marks
• The garage, balcony, storage cage and the empty bins
• Meter readings and the keys you are returning

Make sure the date stamp is on. If you have your entry condition report photos, take the matching shots so the two sets line up.

The things agents actually pick up

Small things that make a difference

• Return every key, remote, fob and mail key. Missing devices are charged at replacement cost and it is a pointless deduction.
• Take meter readings and photograph them, so final bills are not disputed.
• Leave the property aired out. A closed-up unit smells damp within days.
• Replace dead light globes. A blown globe reads as a maintenance item.
• Do not repaint. Spot cleaning is expected, a bad patch job is worse than the mark.
• Leave the fridge cavity and the floor under it clean if the fridge was yours.

Give yourself a buffer

Book the clean at least a day before the inspection. If something is flagged, you then have time to deal with it before the agent sees it, rather than after a failed inspection when the agent may have already arranged their own cleaner and claimed the cost from your bond.

If we do the clean and your agent still flags a cleaning item, tell us within 48 hours and we return within 5 business days at no cost.

What it costs, with nothing hidden

Our bond cleans are priced by bedroom count, GST included:

Every bathroom, ensuite and powder room is included at any property size, and there is no charge for extra storeys. The oven, rangehood and inside windows are part of the clean, not add-ons. Carpet steam cleaning is the main optional extra at $110 per room.

Only four things can change that price, and all four are shown before you confirm: extras you choose, a furnished property (+20%), same-day urgency (+25%), and after hours, Sunday or public holiday work (+30%). There is no call-out fee, no booking fee, no travel charge within Sydney metro, no per-bathroom fee and no equipment charge. Build your exact figure on the pricing page.

How we do it

1. You build the price yourself on the pricing page, set your property, tick any extras and see the total with GST included.
2. You pick a date and time and the booking is confirmed in writing, with the price and the scope set before the day.
3. We arrive with everything, products and equipment included. You do not need to be there as long as we have access.
4. We work the exit checklist room by room, in the order agents inspect.
5. You get the invoice and any receipts, including the carpet steam receipt if you booked one, which is what agents ask to see.
6. If your agent flags a cleaning item, tell us within 48 hours and we return within 5 business days to fix it at no cost.

Common questions

Related reading: the full bond cleaning checklist, how to get your bond back, what happens if you do not clean and what a bond clean costs.